Ratchet+Wrench Radio

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

Two Sisters: An EV Shop and an ICE Shop
Apr 23, 2025 – 58:32
Selling, Upselling, and Overselling
Apr 16, 2025 – 43:02
Editor Ecclesia #2 w/Chris Jones & Ivan Rioja-Scott: What Makes a Shop Owner?
Apr 9, 2025 – 33:43
Make Social Media a Tool for Growth and Transparency w/Jacki Lutz
Apr 2, 2025 – 42:56
Addressing the Technician Shortage and the NAPA Team Tool Rebate
Mar 26, 2025 – 33:24
The Journey to Find the Right Coach w/Tonnika Haynes
Mar 19, 2025 – 49:12
Peace of Mind or Damage Control? The Case for Proactive Security in Auto Repair
Mar 13, 2025 – 18:10
Thinking About Selling your Shop? Here's is how w/Jesse Jackson of Mango Automotive
Mar 12, 2025 – 34:35
How to Build an Automotive Repair Shop Brand
Mar 5, 2025 – 41:38
Understanding Every Minute of Your Effective Labor Rate
Feb 26, 2025 – 54:12
Tara Topel on Building a Brand, Choosing the Right Coach, Recruiting Techs, and More
Feb 19, 2025 – 28:02
Editor Ecclesia w/Chris Jones & Ivan Rioja-Scott: AI, Tariffs, RWMC, & More
Feb 12, 2025 – 40:14
Why Are We Trying to Get Approvals for Everything on The DVI?
Feb 5, 2025 – 39:01
The Single Shop Model vs. The Franchise Model
Jan 29, 2025 – 53:17
Effective Strategies for Attracting Top Technicians
Jan 22, 2025 – 27:34
Carm Capriotto: Instilling a Culture of Pride in the Industry
Jan 15, 2025 – 36:20
How to Implement and Grow your Business Through Shop Culture
Jan 8, 2025 – 33:58
AAPEX Live Series: Fernando Miranda on Choosing the Right Coach, Expanding Your Business and More
Dec 18, 2024 – 36:42
What Does the Tekmetric and Shopgenie Merger Mean to your Business
Dec 11, 2024 – 32:08
Tax Strategy and Company Structure: Best Practices
Dec 3, 2024 – 34:14
Stellantis SVP for Global Circular Economy, Alison Jones, on Sustainability and Bottom Line
Nov 27, 2024 – 20:58
AAPEX Live Series: Kathleen Callahan on KPIs, Coaching, Money Matters, and Growth
Nov 20, 2024 – 37:16
Leveraging asTech Mechanical to Regain Control of Your Schedule
Nov 13, 2024 – 19:30
The Keys to Expanding into the Multi-store Model
Nov 13, 2024 – 26:16
From $7 Million to $14 Million: Personal Growth to Business Success
Nov 6, 2024 – 35:18
How a Detailed Business Plan Can Improve Your Chances of Early Success
Oct 31, 2024 – 54:03
Why Customers Defer Jobs (and How to Fix It)
Oct 23, 2024 – 30:26
The Mental Health Toll of Shop Ownership
Oct 16, 2024 – 27:48
Get Your Marketing into High Gear
Oct 9, 2024 – 29:33
Keeping People Interested: How Small Gestures Lead to Big Results
Oct 2, 2024 – 31:14
Keeping Customers Loyal Through Appreciation Marketing
Sep 25, 2024 – 22:59
How Niche Shops Can Expand Services
Sep 18, 2024 – 25:18
How Leaders Become Limitless
Sep 11, 2024 – 42:42
Talking Shop: Alex Noll of ABR Houston
Sep 4, 2024 – 34:19
Podcast: Can Online Scheduling Increase Car Count?
Aug 28, 2024 – 31:07
Can AI-Based Service Advisors Change the Game?
Aug 21, 2024 – 23:05
Ready to Sell Your Shop? Here's How
Aug 14, 2024 – 20:59
Podcast: Profitable Partnerships: The Power of a Business Development Office
Aug 7, 2024 – 24:45
How Standardizing Processes Leads to Success
Jul 31, 2024 – 31:59
How to Handle Customer Complaints In-Person and Online
Jul 24, 2024 – 18:19
Is Predictive Maintenance Better Than Recommended Maintenance?
Jul 17, 2024 – 22:07
Successfully Managing Conflict in Auto Repair Shops
Jul 10, 2024 – 34:05
The Impact of Servant Leadership
Jul 3, 2024 – 35:41
How an App Can Turn Average Customers Into Loyal Members
Jun 25, 2024 – 32:39
Discussing Shop Processes with Dr. Dana Nkana
Jun 19, 2024 – 21:51
Getting Started with AI in the Shop
Jun 11, 2024 – 30:18
Becoming Radically Transparent with Customers
Jun 5, 2024 – 32:33
A Look Back on Worldpac STX 2024
May 29, 2024 – 22:46
Running a Profitable, Sustainable, and Enjoyable Shop
May 22, 2024 – 38:42
5 Exceptional Traits of Gen Z Employees
May 15, 2024 – 25:50

Recent Reviews

oliviabaker13

Actionable strategies!

Meet your new favorite auto care success podcast! Chris and the Rachet Wrench team have created a hub for actionable business strategies for you. Hear from industry experts as they discuss challenges, present solutions, and share their insights into what’s next in the industry.
Ynot307

Good content, need to improve sound quality

I really enjoy the content of your podcast, but you really need to improve the sound quality. Also, Tess needs to stay quiet while the guest is talking. Keep improving and thanks for sharing the info!
sugarthumb

Top notch

This podcast has great information to provide and the topics are always changing. Keep them coming, I love what you have to share.